 
Here at The University of Texas Harris County
Psychiatric Center we have adopted a new philosophy that will enable our
facility to become "WORLD FAMOUS" with
in the UT-Houston system.
 What's it all about you ask?
Well, FISH is a playful concept that employs a very serious analogy between
working in an extremely difficult environment and having fun while doing it.
FISH is not an in-service but an on-going philosophical process that
generates high energy and high morale in the delivery of every day job
related tasks. The purpose of FISH is to inspire the staff to embrace the
power they have in creating a more interesting, playful, profitable, and
energetic workplace for themselves, and facility for our customers. By
enhancing worker's attitudes we will create an enjoyable work environment.
Imagine a workplace where everyone chooses to bring
energy, passion and a positive attitude with them each day!
An environment in which people are truly connected to their work, to their
colleagues and to their customers.
Impossible?
Not at all. FISH
is a tool that helps us lead our people toward creating an environment just
like that.
 Play -
it's about having fun, enjoying yourself, being spontaneous and creative.
Life is too short to spend it frowning and FISH! brings a smile to your
face.
Make Their Day
- It's about doing something special
for your customers and co-workers. When you make someone's day you have
given them a special gift they won't soon forget. It feels good to give it.
Be There -
It's about being totally focused on the
moment and on the person or task with which you are engaged. When we are
fully present with our customers and with each other, we are listening
deeply and important opportunities do not escape us.
Choose Your Attitude
- It's about accepting full
responsibility for all of our choices, even our attitude at work. A positive
attitude is a decision we make, moment to moment.
Components of Good Customer Service:
- Engaging the needs of all customers in cheerful
manner
- Responsive to changing internal and external
customers needs in a timely manner.
- Listening attentively to customers.
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